https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/4438573#M98639 <P><SPAN>Hi @user-removed</SPAN><SPAN>, welcome to the Spotify community!</SPAN></P><P>&nbsp;</P><P><SPAN>When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.</SPAN></P><P>&nbsp;</P><P><SPAN>Please double check if you're logging in with the correct credentials.</SPAN></P><P>&nbsp;</P><P><SPAN>Besides, you can check </SPAN><A href="https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account" target="_blank"><SPAN>here</SPAN></A><SPAN> if you have more than one account (and logging in the&nbsp;</SPAN><SPAN>wrong one).</SPAN></P><P>&nbsp;</P><P><SPAN>Let me know if this helps!</SPAN></P> Sat, 31 Mar 2018 18:59:41 GMT Bittencourt 2018-03-31T18:59:41Z https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/4438555#M98637 <P>My money was taken but premium not approved</P> Sat, 31 Mar 2018 18:45:36 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/4438555#M98637 user-removed 2018-03-31T18:45:36Z https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/4438573#M98639 <P><SPAN>Hi @user-removed</SPAN><SPAN>, welcome to the Spotify community!</SPAN></P><P>&nbsp;</P><P><SPAN>When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.</SPAN></P><P>&nbsp;</P><P><SPAN>Please double check if you're logging in with the correct credentials.</SPAN></P><P>&nbsp;</P><P><SPAN>Besides, you can check </SPAN><A href="https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account" target="_blank"><SPAN>here</SPAN></A><SPAN> if you have more than one account (and logging in the&nbsp;</SPAN><SPAN>wrong one).</SPAN></P><P>&nbsp;</P><P><SPAN>Let me know if this helps!</SPAN></P> Sat, 31 Mar 2018 18:59:41 GMT https://community.spotify.com/t5/iOS-iPhone-iPad/Premium/m-p/4438573#M98639 Bittencourt 2018-03-31T18:59:41Z