About My Student Payment Problem

letsekin — Fri, 08 Nov 2019 08:46:46 GMT

Plan

Premium

Country

Turkey

My Question or Issue

I am in student premium plan for a year. Last month, I have received a warning about the price change for student payment. It was saying that the new price would be updated in January 2020, and I confirmed that. However, the last bill was taken as 18.56 TL (which is approximately $3.2) whereas it has to be taken as 6.99 TL which also is approximately $1.21. Even if it changes before the January 2020, it has to be 8.99 TL. The number taken from me is the regular premium plan's price. There was no warning at all, I suddenly replaced from student premium to regular premium.

I could not find any contact number nor mail address valid for my country or my region. How can I solve that issue or what should I do to get in contact?

Thank you.

Re: About My Student Payment Problem

osornios — Wed, 20 Nov 2019 23:41:04 GMT

Hey @letsekin

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.

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About My Student Payment Problem

Re: About My Student Payment Problem