topic Re: Help with student sub in Premium Student

Help with student sub

Flashpoint3373 — Thu, 24 Oct 2019 05:39:08 GMT

I tried to log into Hulu today and found my subscription is gone. Apparently I missed the email that said my subscription was expiring and I need to renew it. I went to try and do that, but I keep getting stuck at the screen I will attach. There is no continue button to renew my subscription once it confirms I am verified. Please help, I was wanting to watch How I Met Your Mother tonight during my dead shift.

Re: Help with student sub

Keanu_C — Sat, 26 Oct 2019 07:34:12 GMT

Hey @Flashpoint3373 Sorry for the late response!

What i would recommend is to check your subscription in your Account Overview tab to make sure that your hulu is still linked. If not, relink your account and that should do the trick. If you are linked give it some time, it could be that after you missed the verification it might need some time to reactivate the account.

Keanu_C

Re: Help with student sub

bouhbou — Mon, 18 Nov 2019 14:51:13 GMT

I'm almost in the same situation, is your account still blocked or did you find a solution at the problem?

Re: Help with student sub

Flashpoint3373 — Mon, 18 Nov 2019 14:55:53 GMT

I found their chat with an agent function by going to contact us and they tried to fix it. It took a couple times for them to get it fully back but eventually it did.

Re: Help with student sub

Katerina — Sat, 23 Nov 2019 11:37:58 GMT

Hey there @bouhbou,

Thanks for posting about this here in the Community!

If you're still having troubles with this, we'd recommend logging in to your Spotify account and heading here from an incognito or private window in your browser.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂