topic Re: Payment Issue in Premium Student

Payment Issue

pranava21 — Sun, 22 Dec 2019 09:10:21 GMT

I tried to pay for premium membership for students, my card was charged, but when I came back to the payment page it said there was an error, but my bank account was charged. Will I get a refund?

There is no proper way to get support also. This is not good with Spotify.

Re: Payment Issue

Emilia_8 — Sun, 22 Dec 2019 10:38:39 GMT

Hi @pranava21,

I'm sorry to hear that.

Can I ask you first to make sure your Premium subscription is not working?

You can check the status of your current subscription on your account page under Your plan.

Let me know how it goes!

Re: Payment Issue

pranava21 — Sun, 22 Dec 2019 10:55:30 GMT

I checked, it is still showing as free account

Re: Payment Issue

Emilia_8 — Sun, 22 Dec 2019 11:02:46 GMT

Hi @pranava21,

Thank you for checking it!

In this case, I'd recommend reaching to the Customer Support.

You can find the contact form here.

Have a nice day!