topic Something went wrong try again or get help in Premium Student

Something went wrong try again or get help

user-removed — Mon, 23 Dec 2019 07:32:05 GMT

Hi there,

For past 3-4 days I have trying to purchase Spotify Premium but I always get the same error I am upgrading using the student discount and I have successfully verified myself as a student.

But after entering card details It says Something went wrong try again or get help every time.

I am from India using OnePlus 7T

Re: Something went wrong try again or get help

Emilia_8 — Mon, 23 Dec 2019 11:20:36 GMT

Hi @user-removed,

Thank you for reaching out here in the Community!

Please, follow all the troubleshooting steps for your payment method provided in this article.

I'd recommend trying to subscribe again in an private/incognito window of your browser. If possible, you can use a different device as well.

I hope it helps!