could not verify

sabrinetop — Sat, 29 Feb 2020 15:04:38 GMT

So recently spotify just verified me a student, so i tried to proceed with the plan by entering my master card numbers. but when I click enter, it won't let me pay. I've tried everything, i checked my country and make sure it is the same, checked the CVV/security code for my card, re type my master card number, but to no avail. i even tried going off incognito and i'm using wifi wifi to sign up so internet connection won't be an issue. Can someone please help me with this? My phone is an android

Re: could not verify

Xenia — Tue, 03 Mar 2020 07:49:48 GMT

Hello there @sabrinetop,

Thanks for reaching out to the Community. No worries, help's on the way 🙂

Just double-checking if your account’s country settings matches the country of your university and you are using a payment method issued in the same country. I'd also suggest visiting this support page and going through the recommended steps there.

If you did and you're still having trouble subscribing, you should get in touch with your payment provider or try a different payment method.

Hope this info is useful. Let us know if there's anything else you need help with.

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could not verify

Re: could not verify