Charged with the wrong plan

g0thicfreak — Thu, 12 Mar 2020 19:56:49 GMT

Plan

Premium Student

Country

The Netherlands

Device

(HP ProBook 450 G5)

Operating System

(Windows 10)

My Question or Issue

So there was a bit of a controversy going on. I was using my Student discount, which was valid until 12-08-2020. So, I wanted to change my payment details and after I changed them, my plan changed to the regular Premium one, instead of the Student one. I couldn't change it back to the Student one, because I was constantly getting a 404. However, when I clicked on the 'Change payment details' again, it showed me that I'll be charged 5 euros like usually.
Eventually, I got charged 10 euros this month. Can I possibly get a refund, since I didn't change my plan nor my discount expired. And this is the only Spotify accound I have.

Re: Charged with the wrong plan

Xenia — Sat, 14 Mar 2020 09:26:16 GMT

Hey there @g0thicfreak,

Thanks for reaching out here and welcome to the Community!

In general, you can head here to see if you're eligible for a refund. For more information, check out our policy.

With that said, if you've signed up for the wrong plan by accident and were charged more than expected, you can reach out to our Customer Support team, so that they can add one month of Premium to your account as compensation for the overcharge.

Hope this helps. Give us a shout, if you have any other questions 🙂

topic Charged with the wrong plan in Premium Student

Charged with the wrong plan

Re: Charged with the wrong plan