topic Re: Spotify unable to confirm I'm a student in Premium Student

Spotify unable to confirm I'm a student

corkeychan — Sun, 26 Apr 2020 15:50:13 GMT

Hello,

I'm trying to renew my student account. I believe this will be the third and final time I can renew as I've been on a student account since May 2017.

I've been successfully verified by SheerID and had the email from SheerID saying 'You're verified'. However, after I click on the link in the email and confirm the account, it takes me to my Spotify account page with the following error:

"Unfortunately, we couldn't confirm that you're a student.
Please check your details and try again.

If we still can't confirm your details, you won't be charged.
Any pending charges on your card statement will disappear in a few days."

Any ideas why I'm getting this if SheerID have confirmed I'm a student?

Re: Spotify unable to confirm I'm a student

_Tobi_ — Mon, 27 Apr 2020 09:35:19 GMT

Hey there,

I currently have the same issue. I succesfully verified my student status via SheerID yesterday (got an email saying Im verified) but spotify shows a red box error saying they are unable to verify me as a student.

I am a premium member for years and I think I was on a student discount for 1 year already, so I think it should work for a second year, right!?

Thanks in advance for any help,

Tobi

Re: Spotify unable to confirm I'm a student

Xenia — Tue, 03 Mar 2026 11:22:23 GMT

Hi @corkeychan and @_Tobi_,

Welcome to the Community!

Sorry to hear you're having difficulties renewing your Student discount, but no worries - help's on the way!

If you've already received an email from SheerID confirming your student status, you can start off by trying to open the link in that email in an incognito or private window, preferably on a desktop device, to activate your discount.

In case that doesn't do the trick, we recommend you try applying for the Student discount again here.

In order to renew the discount, you can either log into your college/uni's portal or upload proof of your enrollment, to verify your Student status again. If you upload proof of enrollment, you need to wait for SheerID to email you with your eligibility status. This can take a few days.

If you're still having difficulties verifying your student status with SheerID, we suggest you take a look at their Student Support Page or get in touch with them so that they can check your status again.

For full info on Premium Student you can visit this support page.

Hope this helps. Let us know how you get on.

Re: Spotify unable to confirm I'm a student

_Tobi_ — Tue, 28 Apr 2020 10:22:10 GMT

Hey,

it worked out using the link you provided!

Thank you!

Tobi

Re: Spotify unable to confirm I'm a student

zainabmj1 — Wed, 07 Sep 2022 00:59:34 GMT

Hi,

I'm currently having problems with being verified for the student discount. Every time I enter my university information and then press 'verify', this message pops up:

"Unfortunately, we couldn't confirm that you're a student. Please check your details and try again."

I have no clue what to do. If someone please knows how to solve this issue, please help me.

Re: Spotify unable to confirm I'm a student

AlejaR — Wed, 07 Sep 2022 15:02:52 GMT

Hey @zainabmj1,

Thanks for your reply in this thread 🙂

Just to confirm, did you always receive said error? Did you previously receive the error applied to the Student Discount? If yes, keep in mind it can take a few days to hear back about eligibility.

The best way to go in this type of case is to contact our friends at SheerID, so they can help you verify your status and how the process is going. From our side we can't check these details, since SheerID is in charge of it.

We hope you found this helpful. Let us know if you need anything else.

Cheers!

Re: Problems with the plan of my account

Robertaraujo — Thu, 29 Aug 2024 13:32:34 GMT

Estou tentando assinar o spotify universitário e o app não está aceitando nenhum dos meu comprovantes de matrícula nem a minha declaração

Problem with the verification process

makfqc8q4ctzijjm4zj9 — Tue, 12 Nov 2024 09:36:21 GMT

So the problem is that when it askes me to log into my student account it takes me automatically to the old college website of my college and not the new one, and in that website I can't log in. So I can't finish the verification process... anybody knows what to do? I sent an email mail to the company that does the verification process for spotify but I wanted to try here as well.

Thank you

SheerID won't let me apply

diicino — Wed, 30 Jul 2025 07:11:39 GMT

I tried applying for the student discount. I've sent the correct documents and they say that the documents are not eligible. After a few tries of trying to send other types of verification, it just says this:

I've tried contacting SheerID, but they just keep on ignoring me for days and are getting on my nerves really fast.

Any help?
Thanks.

Re: Student discount - You aren't eligible for Premium for Students

HexiliousWolf — Wed, 30 Jul 2025 07:10:29 GMT

My institute is listed as "Not Valid" except it is for other services like soundcloud... Please explain?

Re-verificiation issues

notlauv — Wed, 02 Apr 2025 20:46:59 GMT

Plan

Premium

Country

USA

Device

Laptop PC/Pixel 6

My Question or Issue

I'm having issues reverifying my account for the student discount. I got the email for reverification but I can't reverify. Every time I click on the link, it makes me login and I land ony account page. Please help. My discount ends on 05/02/25. Thanks