topic Re: Can't access Premium Student page in Premium Student

Can't access Premium Student page

Melili — Sat, 09 May 2020 12:57:52 GMT

Hello,

I want to change my Premium plan to a Student one, but when I access the page, it gives me a 404 Error, "Page not found". I've also tried to access it in incognito, but same result. Are there any problems with your site?

Re: Can't access Premium Student page

Emilia_8 — Sun, 17 May 2020 10:55:16 GMT

Hello @Melili,

Thank you for reaching out here in the Community!

You should be able to access the student page here.

If it still doesn't work, I'd recommend using a different browser and/or device.

For more details on the Premium Student offer, make sure to check out this Support Article.

Let me know how it goes!

Re: Can't access Premium Student page

Melili — Mon, 11 May 2020 12:00:17 GMT

Hi Emilia_8,
Thank you for your answer! The link you gave me is not working, and I've tried to use a different browser and another device, still the same error.

Re: Can't access Premium Student page

Emilia_8 — Mon, 11 May 2020 12:20:43 GMT

Hello @Melili,

Thanks for giving it a try!

Could you log in to your account overview page and scroll to Your plan to see if the option to change your subscription to the Student plan is available there?

Let me know how you get on!

Re: Can't access Premium Student page

Melili — Sun, 17 May 2020 09:39:27 GMT

Thank you for your solution. I checked my available plans and I couldn't find the Student subscription among the other plans. Can you please tell me what can I do if I want to change my current Premium plan to a Student one?

Re: Can't access Premium Student page

Emilia_8 — Sun, 17 May 2020 10:02:52 GMT

Hi @Melili,

Thanks for getting back to me!

It's possible that the Student subscription is not available in your region yet.

Could you confirm the country you're located in?

Thanks for your cooperation!

Re: Can't access Premium Student page

Melili — Sun, 17 May 2020 10:48:37 GMT

Hello,
yes, so the country is Romania.

Re: Can't access Premium Student page

Emilia_8 — Sun, 17 May 2020 10:55:21 GMT

Hi @Melili,

I can confirm that Spotify hasn't launched the Student plan in Romania yet.

If that's something you're interested in, make sure to add your +VOTE to this Idea.

Don't forget to subscribe to that topic as well, so you'll be notified with all the future updates regarding that case.

More details on how the Spotify Idea Exchange works can be found here.

I hope you'll find this info helpful!

Re: Can't access Premium Student page

Melili — Sun, 17 May 2020 11:10:02 GMT

Ok, thank you for your answers!

Re: Can't access Premium Student page

Emilia_8 — Sun, 17 May 2020 11:15:16 GMT

You're welcome, @Melili!

Thank you for accepting my answer as solution.

I hope you'll be able to enjoy the Student plan soon.

Have a great day!

Can't pay my accaunt to premium student

Mon, 08 Jul 2024 17:49:45 GMT

Cant change free to premium