topic Re: problems with student confirmation in Premium Student

problems with student confirmation

aus_vit — Tue, 28 Apr 2020 05:38:14 GMT

Hello, i'm new to spotify and i signed up for the student premium. I completed the entire form and SheerID sent me the confirmation email, however a message appears on the account page that has not been confirmed.

Re: problems with student confirmation

Xenia — Tue, 28 Apr 2020 08:21:35 GMT

Hello @aus_vit,

Thanks for reaching out here and welcome to the Community! We'd love to help you get your Premium Student started.

If you've already received an email from SheerID confirming your student status, you can start off by trying to open the link in that email in an incognito or private window, preferably on a desktop device, to activate your discount.

If you're still having difficulties verifying your student status with SheerID, we suggest you take a look at their Student Support Page or get in touch with them so that they can check your status again.

Hope this helps. Let us know how you get on.

Re: problems with student confirmation

selrack — Thu, 04 Jun 2020 18:20:47 GMT

Hi, I have the same problem and these solutions haven't helped me.

The incognito window doesn't work either. Trying to get the discount through that link does not work, and when I try to confirm again that I'm a student I am told that I have already used up that offer.

Re: problems with student confirmation

Xenia — Fri, 12 Jun 2020 08:55:55 GMT

Hi there @selrack,

Thanks for getting in touch with us. We'll be happy to help you sort this out.

Since the above tactics didn't work, we'd recommend you get in touch with SheerID directly, to check if everything is okay on their end. They should be able to provide further assistance.

Keep us posted!