I have been overcharged for 3-4 months on a student account

Casualfanatic — Wed, 08 Jul 2020 10:26:04 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: I have been overcharged for 3-4 months on a student account

Ivan — Wed, 08 Jul 2020 10:32:16 GMT

Hey there @Casualfanatic,

Thanks for reaching out to us about this - we'll be glad to help you out here.

If you noticed you've been charged the regular Premium price instead of the discounted one for students it's possible that your offer has expired.

Premium Student is valid for up to 12 months from the date you subscribed. When the discount expires, your subscription automatically continues at the standard rate for Premium Individual unless you cancel or apply for another year (with a 4 year limit). To renew, just visit this page and either log in to your uni’s portal or upload proof of enrollment. Once you've renewed, you'll get the discounted rate for another 12 months.

Student discount users receive a warning email 1 month before the offer expires. The email includes instructions on how to reactivate the Premium Student offer and continue paying the discounted price.

Hope this helps. Let us know if you have any more questions.

topic I have been overcharged for 3-4 months on a student account in Premium Student

I have been overcharged for 3-4 months on a student account

Re: I have been overcharged for 3-4 months on a student account