topic Re: Students in Premium Student

Students

Slander82 — Wed, 29 Jul 2020 10:06:55 GMT

Free

Russian

Samsung Galaxy a50

Android 10

I have confirmed my student status but I can't subscribe. I get the error "something went wrong. Please try again or contact our support service."

Re: Students

Petya — Wed, 29 Jul 2020 10:47:09 GMT

Hey there @Slander82,

Thanks for searching for the answer you need here!

Sometimes data in your browser can cause such issues with activating the student discount. An easy way to avoid this is using a private or incognito browser window. This page has all the instructions on how to open one.

A good idea would also be to try a different browser or another device if that's an option.

Hope this helps. Keep us posted on how it goes.

Have a nice day!

Re: Students

Slander82 — Wed, 29 Jul 2020 11:11:14 GMT

does not help, tried with different browsers, incognito, etc

Re: Students

Peter — Thu, 30 Jul 2020 11:07:37 GMT

Hey there @Slander82,

Thanks for getting back to us.

Just to make sure that we're on the same page - a different device yielded the same result? If that's the case, we recommend that you also try activating the subscription using a different payment method.

If that doesn't fix things, screenshots of the error and your account page would help us out a lot to get to the bottom of this. You can use the Insert Photos option in the post editor to do this.

Tip: Make sure the screenshot doesn’t show any sensitive info such as payment or personal data.

Hope you find this useful. Let us know how you get on.

Have a nice day!