topic Re: Student Subscription Issue in Premium Student

Student Subscription Issue

f3tchy — Tue, 18 Aug 2020 11:09:37 GMT

Hello,

In the end of student subscription I wanted to renew it but I got problem it that.

The problem is, The SheerID system doesn't appear any college/university names at all, it's loads for second and disappearing. So by this I can't renew the student subscription.

P.S Sharing video below

Thanks for answer.

Re: Student Subscription Issue

Ver — Tue, 18 Aug 2020 14:55:06 GMT

Hey there @f3tchy,

Thanks for reaching out to us and welcome to the Community 🙂

We'd suggest you start off by opening an incognito window on your PC. That way you can make sure the cache is not leading to this issue. Then you click here and fill in the form.

If that doesn't do the trick, you can try with another network.

Hope this helps. If you have more questions, we are here for you.

Re: Student Subscription Issue

f3tchy — Wed, 19 Aug 2020 14:30:28 GMT

Thank you, that actually helped!

Re: Student Subscription Issue

Ver — Thu, 20 Aug 2020 07:12:39 GMT

Hey @f3tchy,

Thanks for getting back to us 🙂

Glad to hear it worked out and you can enjoy the Premium features without interruptions.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

Have a nice day!