topic Re: Student Account Billing Issue in Premium Student

Student Account Billing Issue

AlanTDuong — Thu, 19 Jul 2018 20:32:00 GMT

Plan

Student Premium

Country

United States

Device

iPhone 6S

My Question or Issue

Hello, I have a Student Premium account. It had expired after June 14th and I renewed it on July 12th, however, I was stilled charged $9.99 on July 14th (my new cycle) although it even states that my account was renewed as a student account and that I should be charged $4.99. Is it possible to refund that $5 or omit the payment for August 14th to balance the account?

Re: Student Account Billing Issue

Luke — Thu, 19 Jul 2018 21:18:11 GMT

Hey @AlanTDuong,

Please be aware that a refund is never guaranteed and all requests will get evaluated on a case-by-case basis by the support. With that in mind, please fill out the contact form to create a ticket with support.
The support will do their best to get in touch with you as fast as possible, but please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Have a nice day!

Luke

Re: Student Account Billing Issue

AlanTDuong — Thu, 19 Jul 2018 21:20:43 GMT

Hey @lk608,

Thanks so much for the help! Have a fantastic day!

Alan

Re: Student Account Billing Issue

Luke — Thu, 19 Jul 2018 21:22:41 GMT

https://open.spotify.com/track/6ATBJZYmxRseWgxPWvaXb5