removing college validation

echc5499 — Thu, 06 May 2021 22:13:23 GMT

Plan

Family/Student

Free/Premium

Premium

Country

USA

My Question or Issue

Hi,

I currently am on a family plan but recently found out about the student plan so I wanted to make sure my college was part of that discount. Using my existing account (I'll call it Account 1), I put in my college credentials and sure enough I was verified.

But because I did the verification on Account 1, when I created a new Account 2 specifically for the college discount, it says my college credentials had already been used on another account. Is there any way I can remove the college validation I used on Account 1?

I plan on giving Account 1 to someone else in my family and using Account 2 for myself but I keep getting this error message. I appreciate any help.

Re: removing college validation

Billy-J — Fri, 07 May 2021 14:04:18 GMT

Hey @echc5499, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

topic Re: removing college validation in Premium Student

removing college validation

Re: removing college validation