topic Can't change my Premium Account to Student Account in Premium Student

Can't change my Premium Account to Student Account

farhankhaleque — Wed, 12 May 2021 15:41:12 GMT

Plan

Premium

Country

USA

Device

(iPhone XS Max, PC, Apple TV)

Operating System

(Windows 10)

My Question or Issue

Hi,

I have been using premium for a year or so, and I am pretty content with the service. I am trying to get the Student Discount as I am now studying at NYU Tandon. Everytime I enter my Name, DOB, and School, It takes me to the account overview page in Settings and a red blurb states that they could not verify me as a student and to check my details again. My official first name is Mohammed and my name on my Account is Farhan, could this be the reason. Whatever the case, please let me know how I can successfully get the Student Discount.

Thanks!

Re: Can't change my Premium Account to Student Account

Jeremy — Thu, 13 May 2021 07:28:21 GMT

Hi there @farhankhaleque,

Thank you for your post here in the Community.

Can you confirm if you followed these steps?

If you don’t see your university/college listed during sign up, it’s not supported right now.

Keep us posted.

Take care 🙂

Re: Can't change my Premium Account to Student Account

farhankhaleque — Mon, 31 May 2021 01:53:52 GMT

I do see it, New York University is my University. When I fill out the form
and it redirects me back to spotify, it says something went wrong.

Re: Can't change my Premium Account to Student Account

farhankhaleque — Mon, 31 May 2021 01:58:24 GMT

Unfortunately, we couldn't confirm that you're a student.
Please check your details and try again.

If we still can't confirm your details, you won't be charged.
Any pending charges on your card statement will disappear in a few days.

This is the error message I specifically get.

Re: Can't change my Premium Account to Student Account

Ivan — Mon, 31 May 2021 07:06:10 GMT

Hey @farhankhaleque,

Thanks for keeping us in the loop.

Could you confirm if you get the same error message after trying again in a private/incognito window? This step ensures you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser.

If this persists after trying the private browser session next step you can try is contacting our verification partner SheerID. You can find their contact details here.

Hope this helps. Keep us posted.