topic Re: Charged for student Spotify and premium in Premium Student

Charged for student Spotify and premium

Amanda47 — Wed, 03 May 2017 20:03:02 GMT

Hello,

I have been charged for the student Spotify despite it saying that I wouldn't be charged until I'd provided proof of enrolment. I decided to just use the regular premium instead.
Upon checking my credit card statement I have noticed I've been charged 4.99 for the student price and also 9.99 for the premium. How do I cancel this and get refunded for the 4.99?

Re: Charged for student Spotify and premium

KatesHere — Wed, 03 May 2017 20:09:13 GMT

Hey there @Amanda47, welcome to the community!

No worries, help's here 🙂 The charge you got is most likely a pending charge and the funds should reappear to your statement soon. You can read more about it here.

Let me know if that helps!

Re: Charged for student Spotify and premium

MattSuda — Wed, 03 May 2017 20:12:30 GMT

Hey @Amanda47

No matter if student verification was successful or failed, a temporary pending charge goes through. This is only a temporary charge on your credit card and it should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

Since you did not complete the full student verification process, the charge for 4.99 should disappear in a few days.