topic Re: Paid for student premium but i havent got it in Premium Student

Paid for student premium but i havent got it

Oxan-tr — Tue, 02 May 2017 20:26:17 GMT

1 week ago i paid for student premium but after first form i didnt find my school cause i am a high school student but i paid for it and i didn't get a feedback about it. There is noone to help.

Re: Paid for student premium but i havent got it

Robert_W — Wed, 03 May 2017 18:32:24 GMT

Hey @Oxan-tr!

Do not worry, helps here 🙂

When you attempted to sign up for Student did you get a reciept email from Spotify for the payment?

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Re: Paid for student premium but i havent got it

Oxan-tr — Wed, 03 May 2017 18:36:57 GMT

No there is no receipt about it

Re: Paid for student premium but i havent got it

Robert_W — Wed, 03 May 2017 18:49:53 GMT

Hey @Oxan-tr,

In that case it sounds as though you have not been charged an a 'pending' payment would of gone to your bank.

Can you please check your bank statment and let me know if the funds were released back into your bank account?

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Re: Paid for student premium but i havent got it

Oxan-tr — Wed, 03 May 2017 18:53:51 GMT

I havent got my money back for 1 one week and i checked now still no change

Re: Paid for student premium but i havent got it

Robert_W — Wed, 03 May 2017 19:29:08 GMT

Hi @Oxan-tr,

Thanks for getting back to me 🙂

Does the payment still show as pending on your statment or has it been debited from your account?

Re: Paid for student premium but i havent got it

Oxan-tr — Wed, 03 May 2017 19:54:08 GMT

Actually i cant see it on my account but according to bank it debited.

Re: Paid for student premium but i havent got it

Robert_W — Wed, 03 May 2017 21:00:01 GMT

Hi @Oxan-tr,

In this case I would suggest contacting Spotify so that the can see what is going on their end with your Spotify account:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook

Let me know how you get on 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!