topic Re: Page does not exist student in Premium Student

Page does not exist student

magdielasicona — Fri, 04 Mar 2022 06:18:15 GMT

I've been trying to get spotify premium for student but I'm getting an error that the website doesn't exist. What I can do? Plan: Student Country: Guatemala

Re: Page does not exist student

Elena — Sat, 05 Mar 2022 11:27:06 GMT

Hey there @magdielasicona,

Thanks for reaching out on the Community about this.

I'm afraid that the Student plan is not available in Guatemala yet, so this is why you're not able to get open the page.

You can see all subscription plans we offer in Guatemala on the bottom of this page.

Let us know if there's anything else we can do for you.

Take care!

Re: Page does not exist student

Noobzo — Wed, 09 Mar 2022 21:34:09 GMT

I have the same problem. Country: CZ

Re: Page does not exist student

Jeremy — Thu, 10 Mar 2022 11:21:04 GMT

Hi @Noobzo,

Thank you for your reply in this thread.

Can you try to get it from this link?

Let us know how it goes 🙂

Take care!

Re: Page does not exist student

Noobzo — Thu, 10 Mar 2022 11:53:15 GMT

Still not working, though I realized that I created my account in Slovakia so I tried to change my country since I am residing in CZ now but I can't.

Re: Page does not exist student

MidwichCuckoo — Thu, 10 Mar 2022 21:38:44 GMT

same in Armenia

Re: Page does not exist student

Jeremy — Fri, 11 Mar 2022 09:52:19 GMT

Hi there folks,

Thank you for getting back in touch and reaching out to us.

@Noobzo - You can change your Country settings by following the steps bellow:

Log in to your account page.
Click EDIT PROFILE.
Scroll down to Country or region and select your new one from the dropdown list.
Note: Your new country or region only shows when you’re actually there.
Click SAVE PROFILE.

Note: If you created your account with Facebook or Apple, you also need to change your country or region settings with those services.

Also, can you confirm if you're using a payment method from Czech Republic?

@MidwichCuckoo - the reason you can't get it in Armenia is because it's not available there yet. For now, we can't say when or if this will be available.

Cheers!

Re: Page does not exist student

Anchieee — Sat, 12 Mar 2022 21:23:05 GMT

I have the same problem and my country is Bosnia and Herzegovina.

Re: Page does not exist student

Ver — Sun, 13 Mar 2022 09:56:14 GMT

Hey @Anchieee,

Thanks for posting here.

Currently there is no Premium for Students subscription in Bosnia and Herzegovina. This is why you're not able to get open the page.

You can head here to check all the available subscriptions in Bosnia and Herzegovina.

The Community is here for you if there's anything else.

Re: Page does not exist student

olyashelegova — Tue, 15 Mar 2022 12:21:16 GMT

Hi. I have same problem. I'm a student of lithuanian university, but now I'm located in Georgia. Could I use Premium for students in Georgia as a lithuanian student?

Re: Page does not exist student

Yordan — Wed, 16 Mar 2022 08:21:29 GMT

Hey @olyashelegova,

Thanks for reaching out to the Community.

You can still get the discount even if you study abroad, you just need to make sure your account’s country or region matches your university country and you use a payment method issued there.

The Community is always here if there's anything else you need assistance with.

Cheers!

Re: Page does not exist student

olyashelegova — Sat, 19 Mar 2022 12:45:14 GMT

Hi
Thanks for the reply. But I can't change country in my Profile. There are no any options except Georgia. What can I do?

Re: Page does not exist student

Jeremy — Sun, 20 Mar 2022 07:51:11 GMT

Hi there @olyashelegova,

Thank you for your reply in this thread.

Premium Student isn't available in Georgia which is the reason you can't Subscribe to Premium Student.

Let us know if we can help you with anything else.

Take care!

Re: Page does not exist student

Tariass — Thu, 31 Mar 2022 17:52:42 GMT

Hi there, got the same problem. Iam verified as student, but after selecting payment via debit card, this error ocures. The internet payments are allowed.

Country: CZ

Thanks for replies.

Re: Page does not exist student

Alex — Fri, 01 Apr 2022 09:38:25 GMT

Hey @Tariass,

Thanks for reaching out about this in the Community!

You can try updating your payment info via a incognito window or a different browser. Another way is using a different network or device. Sometimes browser cookies can cause this error. If this doesn't help, please send us a screenshot of the error message you get 🙂

Let us know how you get on.

Re: Page does not exist student

Tariass — Fri, 01 Apr 2022 15:18:47 GMT

Hi,

tried multiple browsers and devices, also tried multiple networks. Still the same problem, even in private or incognito mode.

As i said, after payment check ocures this page with error 404. Sending screen.

Thanks for help.

Re: Page does not exist student

OscarDC — Sat, 02 Apr 2022 16:32:48 GMT

Hey @Tariass,

Thank you for keeping in touch and for the info shared.

Just to confirm, are you trying to activate the discount directly from the link you received in the confirmation email?

If so, would you mind trying the process one more time from spotify.com/student to check if it makes any difference?

However, if the issue persists, we'd recommend reaching out to our Customer Support so they can check your individual account and help you further.

Hope this helps. If anything else comes up, the Community will be here for you.

Re: Page does not exist student

Lucius98 — Mon, 04 Apr 2022 14:18:59 GMT

Same problem. Page does not exist. I´m from Czech Republic..

Re: Page does not exist student

Retrioff — Mon, 04 Apr 2022 17:46:04 GMT

Same problem happening in my case. Using Spotify family for nearly 3 years and i can't renew it now because of "This page no longer exists" error happening after payment. I'm from Slovakia

Re: Page does not exist student

Alex — Tue, 05 Apr 2022 07:21:45 GMT

Hey folks,

Thanks for the posts.

@Lucius98, did you try what OscarDC has suggested?

@Retrioff, it looks like your issue is a bit different than OP. Can you let us know if you get this error message when you try to update your payment details or are you signing up for a new Premium plan?

Looking forward to your replies.