topic Re: Update card in Premium Student

Update card

IamUKJ — Thu, 07 Apr 2022 08:07:11 GMT

Plan

Premium

Country

Pakistan

Device

(iPhone 7 Plus, Hp Envy 17T)

Operating System

(iOS 15, Windows 11.)

My Question or Issue

I cannot update the card for my payment, I have reached out to the support but they just told me try incognito mode and if that doesn't work out we can't do anything else for you. (The error I receive is ( Oops, something went wrong. Please try again or contact our support team.)

Re: Update card

Maxim — Fri, 08 Apr 2022 07:07:15 GMT

Hey @IamUKJ ,

Thanks for reaching out.

Can you please make sure that...

your card is open for recurring and online transactions
you have set a 2-factor authentication for your card

Once this has been done, you can try subscribing through another browser, another device, or through a different network (e.g. mobile data).

Let me know how it goes 🙂

Re: Update card

IamUKJ — Thu, 14 Apr 2022 12:58:13 GMT

Hi there thanks for writing back. I tried all the above options its still not working out for me and when i cancel my membership and resubscribe it still takes my previous card.

Re: Update card

Maxim — Fri, 15 Apr 2022 06:38:49 GMT

Hey @IamUKJ ,

Thanks for your reply.

Your payment method is stored until your account reverts to Free.

You can also try using a different payment method or cancel your current subscription and wait until the account reverts to Free. Once it's back on the Free plan, you can try re-subscribing here.

Hope this helps 🙂