topic Payment issue in Premium Student

Payment issue

25308913 — Fri, 06 May 2022 18:01:24 GMT

Plan

Premium student

Country

Argentina

Device

Samsung Galaxy A21S

Operating System

Android

My Question or Issue

Hello,

I have a Premium student account, which was suspended because apparently the payment cannot be processed, without any further explanation. Could you please assist?

Best regards,

Julieta Heredia

Re: Payment issue

Dian — Sat, 07 May 2022 08:14:47 GMT

Hey @25308913,

Thanks for posting in the Community.

Did your account get disabled or the subscription was automatically canceled due to a failed payment?

On this page you can find some advice on failed payments and how to activate a new subscription.

And on this page you can check what to do if your account is disabled.

Keep us posted,

Cheers!