topic Payment Issue in Premium Student

Payment Issue

madmax7552 — Sat, 07 May 2022 13:33:06 GMT

Plan

Free/Premium

Country

India

Device

Samsung A21s

Operating System

Windows 10

While entering the cards details for Student premium account I am facing issue that says "Oops! Something went wrong, please try again." and I have try it multiple times.

Please look into the matter ASAP

Re: Payment Issue

Alex — Sun, 08 May 2022 11:26:12 GMT

Hey there @madmax7552,

Thanks for the post.

I'd recommend trying to complete the subscription from an incognito/ private browser window or another device. Sometimes there are issues caused by browser cache&cookies, which can produce this error message.

Let us know if that helps.