topic Re: Charged incorrectly in Premium Student

Charged incorrectly

Findlotte — Fri, 20 May 2022 19:36:46 GMT

Plan - Student

Country - UK

Device

Pixel6

Operating System

Android

My Question or Issue

I verified my student ID last month (April) but I've been charged £9.99 for May. The settings I changed last month have been removed?

Re: Charged incorrectly

Yordan — Sun, 22 May 2022 07:38:16 GMT

Hi @Findlotte!

In addition to renewing the student discount, you have to change the plan back to Premium Student. This can be done either through the confirmation email you received from SheerID or from the account page - you just need to reenter your payment details. The changes will be automatically applied from the next billing date.

Hope this clears things up. Cheers!