topic Se me hizo un cobro de un plan que yo no pedi in Premium Student

Spotify payment issue

vrs1123 — Mon, 13 Feb 2023 11:51:24 GMT

I have been using Spotify premium student plan with recurring payment and then suddenly on February 10th they changed my student plan to premium individual plan. This is not acceptable, so that is why I'm requesting Spotify to give me an extra month of premium or give me a refund to my account.

Re: Spotify payment issue

Yordan — Tue, 14 Feb 2023 09:13:01 GMT

Hi there @vrs1123!

Sounds like your student discount has expired. It lasts for 12 months and when it expires, your plan switches automatically from Premium Student to Premium Individual. No worries though, if you're eligible for another year, you can renew your discount by following the steps in this article. Note that you can have up to 4 years of Premium Student.

Your student discount will be reapplied once you reverify your student status with SheerID. You'll then receive a confirmation email from them - just follow the steps in it and reenter your payment details to change your plan back to Premium Student and finalize the process.

As for your second request, it's best you reach out to the folks over at Customer Support as they have access to the necessary tools to look further into this.

The Community is always here if there's anything else you need assistance with.

Cheers!

Se me hizo un cobro de un plan que yo no pedi

Thu, 23 Mar 2023 05:17:03 GMT

Hace poco había renovado mis datos de spotify para estudiante y de todos modos se me cobro el plan individual