topic Re: my bank has deducted my premium payment but spotify says payment failed in Premium Student

my bank has deducted my premium payment but spotify says payment failed

ameya_r — Thu, 15 Jun 2023 18:17:30 GMT

i have a student plan and every month there is automatic debit from my account towards spotify premium payment. i received a message from my bank stating that the money has been debited. however, spotify says my premium has been paused since there was no payment done. my upi app also sent a message stating that the mandate was successful.
i am unable to find any changes on my spotify account. on my phone, i do not have access to the home page of the app as well, it just asks me to update payment. if i click the same, it is asking me to pay once again.
the payment has been successful from the bank's end.

Re: my bank has deducted my premium payment but spotify says payment failed

Lyubka — Sun, 18 Jun 2023 12:50:33 GMT

Hey @ameya_r,

Thanks for reaching out here in the Community!

If your subscription was canceled due to a failed payment in the past, the account may be on pause and in this case we'd recommend getting in touch with our Customer Support team via one of the channels here.

As much as we'd like to help you - we can't make any account related actions here in the Community as we don't have access to the necessary systems and tools to check this further. However, our teams should be able to take a closer look into the matter and give you more information.

Hope it gets sorted out soon. Take care 🙂