topic Re: Issue with Premium for Students Subscription using Visa Card in Premium Student

Issue with Premium for Students Subscription using Visa Card

Mosesk1 — Mon, 19 Jun 2023 12:44:27 GMT

Plan

Premium for Students

My Question or Issue
I'm currently facing an issue while trying to get a premium subscription for students using my Visa card. Unfortunately, every time I attempt the transaction, it fails, and I receive the following error message:

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

Re: Issue with Premium for Students Subscription using Visa Card

Maxim — Mon, 19 Jun 2023 16:20:12 GMT

Hey @Mosesk1 ,

Thanks for coming to the Community 🙂

I recommend making sure that your payment method has sufficient funds, and is:

Registered in the same country to your Spotify account.
Not expired or canceled.
Enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app.

Also, make sure your bank or payment provider has your correct details. They may need to verify your identity for security, e.g. with a password, PIN, fingerprint, or code sent to your device.

Also, you can try the following:

Try entering your payment details again using a private/incognito window.
Try a different payment method.
It might just be a temporary connection issue, so wait a few hours and try again.
Get in touch with your payment provider.

Let me know how it goes 🙂

Re: Issue with Premium for Students Subscription using Visa Card

Mosesk1 — Tue, 20 Jun 2023 10:41:10 GMT

Hi @Maxim,

Thanks for your support. Unfortunately, it is still failing even though I have sufficient funds in my payment method. Could you please guide me on how to find the private/incognito window? I would like to try it and see if it works.

Re: Issue with Premium for Students Subscription using Visa Card

Maxim — Tue, 20 Jun 2023 10:43:25 GMT

Hey @Mosesk1 ,

Thanks for getting back 🙂

Sure, you can take a look at this article for some info on it: https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453.

Let me know how it goes.

Re: Issue with Premium for Students Subscription using Visa Card

Mosesk1 — Tue, 20 Jun 2023 10:52:49 GMT

Hey @Maxim,

I the issue is still persisting and I'm feeling a bit lost about what to do next😥

Re: Issue with Premium for Students Subscription using Visa Card

Maxim — Tue, 20 Jun 2023 11:32:28 GMT

Hey @Mosesk1 ,

In this case, you can try reaching out to your bank and ask them why you can't use the card for this payment. You could also try using a different payment method. 🙂

Re: Issue with Premium for Students Subscription using Visa Card

Mosesk1 — Wed, 21 Jun 2023 12:47:54 GMT

**bleep** was wondering if there is an alternative method to contact Spotify. I have already reached out to my bank, and they assured me that my card is functioning flawlessly.

Re: Issue with Premium for Students Subscription using Visa Card

Maxim — Wed, 21 Jun 2023 12:49:08 GMT

Hey @Mosesk1 ,

Thanks for getting back.

Have you tried using a different payment method yet?

Looking forward to your response. 🙂

Re: Issue with Premium for Students Subscription using Visa Card

Mosesk1 — Wed, 21 Jun 2023 12:53:10 GMT

I exclusively rely on my Visa card, leaving me with no alternative methods at my disposal

Re: Issue with Premium for Students Subscription using Visa Card

Maxim — Wed, 21 Jun 2023 14:27:14 GMT

Hey @Mosesk1 ,

Thanks for letting me know.

I recommend trying it again after at leaat 24 hours have passed. 🙂 This can make a difference, especially if you've tried it multiple times in a short timeframe, for example.

When you try it again, make sure to do it through an incognito window: https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453.

Let me know how it goes!

Re: Issue with Premium for Students Subscription using Visa Card

Mosesk1 — Fri, 23 Jun 2023 08:46:38 GMT

@Maxim, I regret to inform you that the issue remains unresolved and continues to persist despite our efforts. Is there an alternative method to contact Spotify?

Re: Issue with Premium for Students Subscription using Visa Card

Maxim — Fri, 23 Jun 2023 10:13:30 GMT

Hey @Mosesk1 ,

Thanks for letting me know.

Since you don't have any other payment method you can try using, I recommend reaching out to Support: https://www.spotify.com/about-us/contact/ 🙂

Hope this helps.

Re: Can't select Student Premium although validated

Veer2005 — Sat, 08 Feb 2025 02:00:59 GMT

I had cancelled my student premium 2 days ago. But now I again want to subscribe to student premium and my account is verified till 6/11/25 but when I am given option to choose between monthly subscription and one time payment it does not proceed when I click on either of them

Already verified but still can't make payments and choose a plan .

Preda — Tue, 25 Feb 2025 02:16:27 GMT

Plan

Free

Country

Nigeria

Device

(itel A70 )

Operating System

(Android 13 )

My Question or Issue

Who can I be still verified and can't make payments, the payments plan is not working. And I have been using individual plan since. And the premium for students shows I am verified.

constantly getting 'payment filed' when trying to subscribe to the student bundle

sandman_04 — Sat, 08 Mar 2025 13:09:37 GMT

Plan

premium

Country

iraq

Device

(Xiaomi 12T pro)

Operating System

(MUI 14)

My Question or Issue

every time i enter my visa card info to subscribe it tells me 'failed payment' i did the steps in the help section and the problem didn't reslove, what should i do?