topic Re: Issues renewing student premium in Premium Student

Issues renewing student premium

animoopie — Tue, 11 Sep 2018 01:51:04 GMT

Plan

Free/Premium

Country

Device

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've had my student premium for about a year now and I just got an email notifying me that I need to renew my account. I filled out all of my info including what school I've been enrolled to but whenever I click the link to finalize the payment process it takes me back to my account page and tells me that something went wrong and that I need to try again. What should I do about this? I'd like to know as soon as possible before my premium expires. It says my student account is valid until 10/11/18

Re: Issues renewing student premium

Mirrorism — Thu, 13 Sep 2018 05:54:12 GMT

I'm facing the same issue, I cannot renew and keep getting the "Oops! Something went wrong, please try again." whenever it goes through. When I try to manually verify, it tells me that it sucessfully verified I'm a student and to go back to the offer page, and when I click my account, it just takes me back to the overview page with that message.

Re: Issues renewing student premium

MajiSpoti — Mon, 31 Jul 2023 03:38:30 GMT

Sam thing is happening to me now. I see this post is from 2018 but I have no other help. This is ridiculous. I successfully verified via SheerID but Spotify recommends that I use my school email. My school email is not connected to any of my Spotify accounts. When I try to click the link to access my student discount it gives the Oops 404 page. So annoying. Endless cycle.

Re: Issues renewing student premium

Dian — Mon, 31 Jul 2023 05:52:31 GMT

Hey there,

Thanks for posting in the Community.

Would it be possible to try using an incognito browser window, a different internet connection and a different device? Did those steps bring any change?

Keep us posted.

Cheers!