topic Not monthly payment in Premium Student

Not monthly payment

Schneizer15 — Thu, 31 Aug 2023 17:12:24 GMT

Plan

Student Premium

Country

Philippines

Device

(Poco X3 Pro)

My Question or Issue

On the August 31 2023 I subscribed for Student premium for 75 Pesos and I thought that the next billing would be September 30 or something because it's a monthly subscription. But I looked at the "billing" on the app and it says my plan would automatically renew on September 19, 2023 and would charge 75 Pesos again. So I got only 19 days of premium instead of a month.

Re: Not monthly payment

Vasil — Sat, 02 Sep 2023 07:23:01 GMT

Hey hey @Schneizer15,

This is a bit unusual, you do have a point!

What I would first do is double-check the date of my receipts.
If you have recently switched plans (which can bring the payment day forward), this may also be the reason for the earlier charge.

Should everything be ok with those two though, I'd suggest reaching out to our support folks, who can check what is going on with your account backstage! 🙂

Keeps us posted on how things go!