topic Re: Stuck on Verification in Premium Student

Stuck on Verification

kylezkie_skai — Mon, 11 Sep 2023 14:49:17 GMT

Plan

Free/Trying to start Student Premium

Country

Philippines

Device

(Oppo F11, IdeaPad S145)

Operating System

(Android Kernel, Windows 10,etc.)

My Question or Issue

Hello,

I've been trying to get Student Premium after I got kicked out of Premium Duo, but I'm stuck at the verification page. My university is listed in the options, but once I finish filling up the information, it takes me to the top of the page, where the school information immediately goes blank. All my information is there, except for the school. After filling out what university I'm enrolled in, once I clicked the "next" button, it took me back to the top of the page, and again, the school box went blank. It's on repeat, so I'm stuck. I tried applying for the premium on the app on the phone, then the browser, and in incognito. I've already tried two laptops.

Is there anyway to fix this?

Re: Stuck on Verification

Maxim — Tue, 12 Sep 2023 04:58:17 GMT

Hey @kylezkie_skai,

Thanks for reaching out.

Have you tried it in a different browser/on a different device yet? If so, does the site where this occurs on say SheerID or Spotify in the URL?

Let me know 🙂

Re: Stuck on Verification

kylezkie_skai — Tue, 12 Sep 2023 13:55:03 GMT

Hello,

As I have said, I already tried applying for the premium with a phone and two laptops. And yes, the site says SheerID on the URL.

Re: Stuck on Verification

Maxim — Fri, 15 Sep 2023 05:24:45 GMT

Hey @kylezkie_skai,

Thanks for letting me know.

Have you tried it while being connected to a different internet connection yet? If that also doesn't make any difference, I recommend reaching out to SheerID support directly.

Let me know how it goes 🙂

Re: Stuck on Verification

kylezkie_skai — Sat, 16 Sep 2023 07:50:01 GMT

Yes I have tried connecting to different internet connection. Plus, SheerID support doesn't help.

Re: Stuck on Verification

Maxim — Sat, 16 Sep 2023 13:43:48 GMT

Hey @kylezkie_skai,

Thanks for letting me know.

Since the issue occurs on SheerID's site, they're, unfortunately, the only one's who can assist with this, so I recommend reaching back out to them 🙂