topic Re: Premium Payment Issue in Premium Student

Premium Payment Issue

crappybara — Fri, 28 Apr 2023 16:54:21 GMT

I have enough balance but i still get an error message. I tried going to incognito windows and trying it on another device, even switching between 4G and wifi but still nothing works for me. I tried messaging GETPIN to 8823 but it says i don't have existing pin consent :'((.. What should I do and how do I fix this?

Re: Premium Payment Issue

Elena — Sat, 29 Apr 2023 16:31:11 GMT

Hey hey @crappybara,

Welcome to the Community and thanks for reaching out.

You mention that you've already tried some of the steps here under "Still not working", but I'd recommend following the steps down the list.

And as you are trying to pay via mobile you can also contact Boku/Fortumo Spotify payments support here.

Keep us posted on how it goes. We'll be here if you have any questions.

Re: Premium Payment Issue

mashrufehsan — Sun, 12 Nov 2023 20:30:52 GMT

Hey, I have been facing the same issue. Chatting with the support couldn't help me either. Can you please tell me how did you fix it?