topic Re: Stuck on SheerID verification page in Premium Student

Stuck on SheerID verification page

user-student — Wed, 03 Jan 2024 05:22:36 GMT

Plan

Currently Free/ Trying to start Premium Student

Country

Philippines

Device

Operating System

Windows 10

I'm trying to verify my student status but whenever I click the "Next" button the page just reloads and clears the text field for school. I tried to use incognito but the same thing happened. My university is listed on the form so I have no idea what's wrong.

My Question or Issue

Re: Stuck on SheerID verification page

Maxim — Wed, 03 Jan 2024 06:05:13 GMT

Hey @user-student,

Thanks for reaching out.

I recommend giving it a try on a different device that is preferably connected to a different internet connection.

Let me know how it goes 🙂

Re: Stuck on SheerID verification page

user-student — Wed, 03 Jan 2024 07:31:42 GMT

Hi, I tried using my phone and mobile data but the same thing happened.

Re: Stuck on SheerID verification page

user-student — Wed, 03 Jan 2024 12:41:46 GMT

Hi, @Maxim,

I tried using my phone and mobile data but the same thing happened, the page still reloads and clears the value on the school text field.

Re: Stuck on SheerID verification page

Maxim — Wed, 03 Jan 2024 12:44:30 GMT

Hey @user-student,

Thanks for letting me know.

In that case, it's best to reach out to SheerID directly: https://verify.sheerid.com/verification-support/feedback.html?locale=en-US&token= 🙂

Re: Stuck on SheerID verification page

antoinemiranda — Tue, 09 Jan 2024 14:53:56 GMT

Same problem here, used both phone and laptop still the same.

Re: Stuck on SheerID verification page

harru — Wed, 17 Apr 2024 16:31:12 GMT

i am also experiencing this. is there any update about the solution to this problem?

sheerid verification gets stuck at "let's find out things about you" page

harru — Wed, 17 Apr 2024 16:41:23 GMT

after clicking the next button, the school option becomes blank even if my school that is included in the drop-down list and i selected it before submitting

Renew of Premium Student Plan

RE_Medrano23 — Sat, 01 Jun 2024 13:09:44 GMT

My student premium is subscription ended last month. I have been trying to resubscribe to the premium plan but when I click "next" it only refreshes the page and removes the school option. I tried it on a new browser, incognito, new network but still doesn't work it always refreshes and deletes my school.