topic Re: Money deducted from bank account but no premium accsss given in Premium Student

Money deducted from bank account but no premium access given

suguruwife — Tue, 10 Mar 2026 12:13:12 GMT

Plan

Student Premium

Country

Device

iPhone 13

Operating System

iOS 17.3.1

My Question or Issue

Using UPI I made my monthly payment for student premium. However on Spotify page it shows the transaction FAILED. So now i have no access to premium. I will provide the transaction ID once I get a response through mail. Please refund the amount or give me access to premium it's irritating af

Re: Money deducted from bank account but no premium accsss given

Maxim — Sun, 03 Mar 2024 06:13:21 GMT

Hey @suguruwife,

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

Re: Money deducted from bank account but no premium accsss given

Arwen7 — Sun, 03 Mar 2024 07:54:18 GMT

Same issue since yesterday!

(At the risk of sounding like a Karen:)

It's so annoying! There's no help in any of the FAQs or existing sections, they were just like you must have logged in through a wrong account. No I've checked.

My GPay shows that payment was completed, but Spotify is like oh your payment failed, no premium for you now, like what?? If there's some issue on their side, why can't they provide premium till it's resolved on their end? Will they lose so much? Can't they have a better costumer service like oh you've been using premium for a while, but suddenly this transaction seems to have failed? Is this intentional or some issue on our side? But no! They went ahead and were like pay again right now or cancel your subscription!

I used to think they don't care about the free users at all, now I am very annoyed and saddened to realise that they don't even care about the premium users! Money is the only thing it seems.

I hope this gets resolved soon!

Re: Money deducted from bank account but no premium accsss given

Novy — Tue, 29 Jul 2025 13:43:29 GMT

Hey there @suguruwife,

Thanks for reaching out to the Community.

Sorry to hear that you feel this way. We'd first recommend checking your receipts page. If you can't see the payment in there, make sure to check the status of the payment on your bank statement as it can be pending or still processing. It's also possible that this is a temporary authorization charge made by your payment provider.

You can also reach out to our team backstage here. They'll be able to check your account and provide more details about what caused your payment to fail.

Hope this helps. If anything else comes up, the Community will be here.

I cant do payment through fam pay why ?

Tue, 16 Jul 2024 14:05:17 GMT

I can do payment through spotify why ?

Re: Money deducted from bank account but no premium accsss given

AnujKakani — Tue, 15 Oct 2024 19:08:50 GMT

Did you got any solution for this because now I am stuck with this same issue 🥲

Re: Money deducted from bank account but no premium accsss given

underdog99 — Mon, 21 Oct 2024 04:20:17 GMT

Did your issue get resolved i am facing the same issue?

Re: Money deducted from bank account but no premium accsss given

Mathur — Tue, 10 Feb 2026 08:37:19 GMT

Please transfer in my money in my bank account please in your side email seem I am I am I am also see in my money please stop the transfer in my bank account number please answer in today please check the email after email you will send her

Failed payment

Ababil — Wed, 26 Mar 2025 23:43:38 GMT

Hi, I tried to pay for student plan with my tremendous card. It failed yet I was still charged and didn’t get my premium. What do I do?

America

Device

IPhone 13 Pro Max

Money debited from account but still showing free account

tanishqnegi18 — Tue, 15 Apr 2025 03:57:44 GMT

I paid for individual plan, money was debited from my account but my account is still on free account , I m unable to use any premium features on the app

Re: Money debited from account but still showing free account

Sirajh1024 — Tue, 15 Apr 2025 04:09:59 GMT

Samr issue

Re: Money deducted from bank account but no premium accsss given

JD2608 — Wed, 16 Apr 2025 15:37:19 GMT

I have this same issue, i reached out to customer care they said the amount will be credited to my account, it's been about 40 hours and there's no sign and these guys removed the option to connect with the customer care also . How the **bleep** am I supposed to get my money back now?

Re: I'm a premium user. But I still get ads?

Soffiewillie — Tue, 13 May 2025 09:55:51 GMT

I was billed for premium and I couldn’t get the premium offer , could you check that for me please

Premium for student paused despite of successful transaction of subscription fees

Scyther_07 — Tue, 28 Oct 2025 07:31:27 GMT

Plan

Premium

Country

Device

Any

Operating System

Any

My Question or Issue

I subscribed for spotify premium for students in the month of May this year. I approved the auto payment on GPay for the monthly transaction. The Google Pay shows that the subscription fees of this month was paid on 15th October (today is 27th October) but the spotify alerted me multiple times that my payment was not successful. Now my premium has been paused by spotify.

Re: Subscription History

Manish41 — Tue, 10 Feb 2026 08:34:36 GMT

I pay the money for standard premium and when i pay i think it will be start the premium but i still wait for 8-9 days but the money was not refunded in my bank account and when it can't refund my money then at least give me the 3 months of premium