topic Updating payment method in Premium Student

Updating payment method

26229079 — Mon, 15 Apr 2024 01:21:38 GMT

Plan

Premium Student

Country

Ghana

My Question or Issue

My current card has expired and I'm trying to add a new card to my account but the space where I would enter this information isn't loading.

I don't think it's an Internet problem because I'm able to access other platforms that require Internet connection.

I've been trying for 3 days and it's still the same.

Re: Updating payment method

TanyaS — Mon, 15 Apr 2024 03:06:50 GMT

Hi @26229079 ,

Thank you for reaching out to the Spotify community.

We suggest trying again from a different device and preferably a different Internet provider once. You can also give it a shot using an incognito window in your browser to see if the same thing happens there.

Keep us posted

Re: Updating payment method

26229079 — Mon, 15 Apr 2024 08:07:31 GMT

Hi,

This worked in terms of loading the page. Thanks. I tried on another device with a different Internet provider.

When I fill out the information though, it tells me that the payment has failed. I have enough money on my card so I don't know what the problem is now.

Re: Updating payment method

TanyaS — Mon, 15 Apr 2024 08:40:25 GMT

Hi,

Firstly, to start troubleshooting this, we would recommend making sure that your payment methods have been issued in the same country as your Spotify account, I would request you to try -Payment troubleshooting steps once. This can help you with more information and alternatives to be able to process your payment.

Re: Updating payment method

26229079 — Tue, 16 Apr 2024 20:39:35 GMT

Thank you for the response. I've been able to make payment.