topic Unable to deactivate associated Hulu account in Premium Student

Unable to deactivate associated Hulu account

crossingcherry — Tue, 28 May 2024 22:47:42 GMT

Plan

Premium Student

Device

(MacBook Pro, iPhone 12)

My Question or Issue

When I follow Hulu's and Spotify's instructions to locate the deactivation button for Hulu under "Your Services" in "Account Overview", it's not there. I'd very much like to deactivate my Hulu account.

Re: Unable to deactivate associated Hulu account

AlejaR — Thu, 30 May 2024 21:18:53 GMT

Hey there @crossingcherry,

Thanks for posting in the Community and welcome.

You should be able to go to Your Services under Account Overview to deactivate Hulu, as mentioned in this Hulu article as well. Nonetheless, since you can't see this tab, would you mind sending us a screenshot of what you see on your account page?

Note: Be aware this is a public space, so please don't share any personal info in the screenshot you'll send us.

Meanwhile, you can try and open your account page on a different device/browser to see if you notice any difference.

Keep us in the loop!

Re: Unable to deactivate associated Hulu account

crossingcherry — Thu, 30 May 2024 21:23:52 GMT

Sure thing! I've attached the screenshot of my view of Your Services.

Re: Unable to deactivate associated Hulu account

Maria — Fri, 31 May 2024 14:29:13 GMT

Hey there,

Thanks for sending over the screenshot @crossingcherry!

In this case, as the option doesn't appear on the account page, we suggest canceling your current Spotify subscription by following the steps here. Once your subscription is canceled and your Premium time expires, the account will revert to our free service and Hulu will be deactivated 🙂

Keep in mind that the account needs to revert to free for the changes to take effect. However, you keep the account and all playlists when it reverts to free & you can then resubscribe to Student Premium right away. You'll only need to re-download any playlists that you want available for offline listening once you're back on Premium.

Feel free to give us a shout if anything else pops up!

Re: Unable to deactivate associated Hulu account

Smidty21 — Sun, 11 Aug 2024 04:02:55 GMT

This seems to be the case for me and I imagine several other people with this issue so I would appreciate it if you updated your documentation to match this because I had to search through this forums to find this answer. Also I believe this is a non-intuitive and non-user friendly way around to this solution and would appreciate if there was a way to unlink without canceling or even a method to change the Hulu plan. All I want is an ad-free Hulu subscription but I’m forced to this work around.

Re: Unable to deactivate associated Hulu account

nolanjedi — Thu, 05 Dec 2024 03:02:18 GMT

Same issue here, pretty ridiculous tbh

Re: Unable to deactivate associated Hulu account

pjsvndsn — Sat, 21 Dec 2024 12:19:01 GMT

I think they removed the deactivation button on purpose to force us to keep paying them for something we don’t want anymore

Re: Unable to deactivate associated Hulu account

emffrances — Wed, 22 Jan 2025 19:09:36 GMT

I am also having the exact same problem- there is no way to deactivate Hulu via My Services page. It took me hours to find this thread . What a terrible solution.

Re: Unable to deactivate associated Hulu account

ihaveatiff — Mon, 27 Jan 2025 23:31:37 GMT

Looks like this issue is still not fixed. There is no way to switch your Hulu plan if you are billed through Spotify.

Re: Unable to deactivate associated Hulu account

Chaser324 — Tue, 22 Apr 2025 14:53:50 GMT

I also have the same problem. No option under Your Services to deactivate Hulu, so I'm effectively locked out of modifying my Hulu subscription.

Per the suggested workaround, I've now modified my Spotify subscription so that I'll lose access to Hulu, but I have to wait until the end of the current billing cycle before that will happen. Pretty ridiculous to have to jump through these hoops.