topic Re: When I go to the student plan , a page of error 404 shows up and I cannot access it. in Premium Student

When I go to the student plan , a page of error 404 shows up and I cannot access it.

malvesaj — Thu, 19 Sep 2024 11:28:26 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: When I go to the student plan , a page of error 404 shows up and I cannot access it.

Vasil — Fri, 20 Sep 2024 06:50:53 GMT

Hey @malvesaj,

In case you've used the Student Plan for four years in total, you will not be eligible for the plan any longer.
However, if you haven't tried the plan before or it has expired (needs renewal every year), then you may not have gone through the SheerID verification process first.
Check out these steps and make sure you're following all of them. Should anything go wrong again, don't hesitate to reach back to us and let us know what errors you get and at which step. We'd be happy to take a look for you 🙂

Hope this helps! Keep us posted 🙌🏼

Re: Student Premium payment keeps failing

Eunchaee — Tue, 24 Sep 2024 11:15:04 GMT

I've been trying to pay for my student premium but the website is on hold. The process is stopped on the 'choose your plan' page and I keep clicking on my plan but nothing changes in the page. What do I do??

Re: When I go to the student plan , a page of error 404 shows up and I cannot access it.

Jazka1 — Wed, 02 Oct 2024 09:00:00 GMT

I get that error since I try to verify myself as a student.

Re: When I go to the student plan , a page of error 404 shows up and I cannot access it.

OscarDC — Wed, 02 Oct 2024 21:42:31 GMT

Hey @Jazka1,

Welcome to the Community and thank you for joining the conversation.

Just to be on the same page, have you tried the steps mentioned by @Vasil in the previous response? If you have the error message opening the link sent above as well, it's possible that the Premium Student plan is not available on your market.

To check on this, we'd recommend opening the Subscription page, making sure that the country displayed at the bottom of it is the one you're currently located on (as seen below) and check if you have the Premium Student tab available. If not, the plan is not currently available in your country.

Hope this helps. If you have any additional questions, don't hesitate to ask.