topic Re: Sheerid Issue For Student Premium in Premium Student

Sheerid Issue For Student Premium

HubertChong — Wed, 29 Oct 2025 06:11:54 GMT

Hello, I just had a question on what to do with sheerid's system and how to fix it since every time I try to verify that I'm a student for spotify student discount it will now just say the same error which says "Error, It looks like we're having difficulty verifying you. Please contact SheerID support". Then when I contact sheerid support to reset the amount of attempts they say it's spotifys problem and should contact them but spotify says it's sheerid's problem. So I'm stuck in an infinite loop providing already my transcript, financial aid, school schedule and id to support with everything they wanted. But to no avail, honestly going crazy from this verification process. If you experienced this problem please let me know what you did to fix it thanks.

Re: Sheerid Issue For Student Premium

Billy-J — Wed, 29 Oct 2025 08:27:50 GMT

Hey @HubertChong, thanks for reaching out to the Community!

Can you check your spam/junk folders to see if you’ve receive any notice about successful verification of your student status? SheerID is the one that handles queries related to the verification process of Premium Student so I would recommend getting in touch with them again if you can. Otherwise, you may also get in touch with Customer Support. The right folks at Spotify will take a look and do their best to help.

Have a nice day!

Re: Sheerid Issue For Student Premium

HubertChong — Thu, 30 Oct 2025 03:45:58 GMT

N/A (messed up on commenting)

Re: Sheerid Issue For Student Premium

HubertChong — Thu, 30 Oct 2025 03:46:31 GMT

Hello @Billy-J thanks for replying,

I've checked my junk folders but still no luck and when I reached SheerID again they said something other than a transcript which should've just confirmed that I'm a college student but I guess not. Then they said to use "screenshot from your student portal displaying Your full name, The current term or date with enrolled courses and your school name." Which I have done but they still won't accept it causing an infinite loop but I'll just contact Spotify and see how that goes.

Re: Sheerid Issue For Student Premium

Billy-J — Sat, 01 Nov 2025 20:05:31 GMT

Hey @HubertChong,

Thanks for the info. Yes, let me know how things go and hopefully things get resolved.

Have a great one in the meantime!

Re: Sheerid Issue For Student Premium

user-removed — Tue, 25 Nov 2025 13:50:19 GMT

I am having the same issue aswell, did you get ur account verified rn?

Re: Sheerid Issue For Student Premium

Koyubi — Sun, 18 Jan 2026 13:54:12 GMT

Hi! That loop between Spotify and SheerID is incredibly frustrating, and you’re definitely not alone in running into it.
When SheerID shows that specific verification error after multiple attempts, it usually means your verification has been locked on their side, even if you’ve already submitted valid documents. At that point, repeating the process won’t help and can actually make the loop worse.

The best path forward is to ask SheerID support to manually review your case and unlock or reset your verification, since they’re the ones who control eligibility checks and document matching. When you contact them again, it helps to clearly state that Spotify has already redirected you back to SheerID and that your attempts appear to be locked.

If SheerID still insists it’s a Spotify issue, reach out to Spotify Support and reference your SheerID ticket number. Spotify can escalate the case internally and coordinate with SheerID when users get stuck between both systems.
Unfortunately, there isn’t a quick self-fix for this kind of error, but manual review is usually what resolves it once enough documentation has already been provided.

Hope it gets sorted soon — that verification process can seriously test your patience.