topic Unauthorized payment in Premium Student

Unauthorized payment

Vilembij — Sat, 27 May 2017 07:05:49 GMT

I was want to buy a student premium account but I found out it's only for students on university but I'm student on high school. And the problem is, I paid twice for that and I doesn't have it. Is here some solutions how to get money back? Thanks

Re: Unauthorized payment

Maxim — Sat, 27 May 2017 07:17:08 GMT

Hey @Vilembij,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Re: Unauthorized payment

Vilembij — Sat, 27 May 2017 07:27:50 GMT

thanks, i hope i will by OK

And is it normal that the bank has already taken money from a bank account?

Re: Unauthorized payment

Maxim — Sat, 27 May 2017 07:30:24 GMT

Yeah, it's normal for banks to put a temporary authorization on the funds.