topic Re: There is a bug when subscribing to the newly added student plan in Premium Student

Can't Switch to Student Discount

singergrl123 — Sun, 16 Nov 2025 19:29:13 GMT

Plan

Premium Individual

Country

Device

(Macbook Pro)

My Question or Issue

I am stuck in a loop. I thought I reverified my student identification about a month ago, before I was charged full price yesterday, since it has been a year now.

Oh no, charged full price, I guess I didn't re-verify correctly. Back into my account, SheerID, student email, date of birth, good good good it says I successfully verified. Cool. But back on my account page it still says Individual Premium will be charged 11.99+tax on the next bill. Alright, there's plenty of buttons that get me to the part where I select the student account, I click select and I'm back to the "Your plan: 11.99 individual premium" groundhog day. I don't have any identity verification emails or anything, not in either email or spam folders. It's feeling like an issue with Spotify, but there's no way to open a ticket and get soe individual help about this...

Re: Can't Switch to Student Discount

Joan — Mon, 17 Nov 2025 08:52:10 GMT

Hi there @singergrl123,

Thanks for reaching out. We'll be glad to help you take advantage your Student Discount again.

It's possible the verification has already been applied, but that you just didn't switch the plan to Student. Try doing that from this link. Since you're in the US, if you're using the Hulu bundle too, see here for more info on that.

If the verification itself was unsuccessful and you're not receiving any emails from SheerID, try verifying with a different email address. It doesn't have to be the same one that's on your account. If that too doesn't work, we recommend you reach out to SheerID and ask them to assist in resending the verification emails.

Hope this helps.

Can't subscribe to Premium Student

j4nebug — Fri, 05 Dec 2025 09:49:30 GMT

I'm still having issues. I've verified my student ID through SheerID and got confirmation, but when I try to click the button "Get Discount", nothing happens and I get redirected to the previous page. It says the discount is valid until < snip - moderator edit >

but I'm still paying $11.99

Re: There is a bug when subscribing to the newly added student plan

JoshM_1428 — Fri, 05 Dec 2025 09:49:30 GMT

Having the exact same issue. I verified through SheerID and clicked the confirmation button, but when I click confirm on the screenshotted page it just refers me back to the account overview. I currently have the individual plan, and when I try to click "Get student discount" on the account overview it loops me back to the start. Student plan doesn't even come up when I click on the premium plan options on any site either on the account overview page or provided by the mods on this thread.

It kinda seems fishy to me. Like Spotify is trying to quietly phase out the student plan. Probably not though

Re: Can't subscribe to Premium Student

deadgetter — Fri, 05 Dec 2025 09:49:30 GMT

I can confirm this is currently completely broken. I just verified my SheerID, got an email saying it was successful.

When managing my subscriptions I see:

Get Premium Student

Special student price while you’re at college or university, for up to 4 years. This discount is valid until: < snip - moderator edit >.

However- clicking "Get Discount" just takes me back to the account overview. When clicking renew (I tried cancelling to see if that would help- it doesn't) it renews at $11.99. When viewing "Available subscriptions" there is no Student Discount plan at all.

I have tried three different networks, three difference browsers, and my phone.

Scam.

Re: Not able to switch from premium individual to student

Leiza — Fri, 05 Dec 2025 09:49:30 GMT

Hello, I'm having this same issue. I got the email from SheerID to "Get Student Discount," and it took me to my Spotify account, but still nothing happened - I'm still in Premium Individual. I changed the "See available plans," and Premium Student is still not available for me to choose. Any help is appreciated.

Re: Can't Switch to Student Discount

blueocean2112 — Thu, 04 Dec 2025 17:01:22 GMT

I am also having this issue and tried the suggested link and its not working, it just takes me to the account page

Re: Can't subscribe to Premium Student

Eni — Thu, 04 Dec 2025 20:26:32 GMT

Hey folks,

Thanks for getting in touch about this here in the Community.

We can confirm the relevant teams are aware of this happening and are currently looking into it. We'll let you know as soon as we have any news.

Cheers!

Re: Can't Switch to Student Discount

Ivelina — Tue, 09 Dec 2025 11:49:42 GMT

Hey again folks,

We appreciate your patience while the teams checked this internally.

We're happy to say that the issue should be fixed and you should be able to subscribe to Premium Student.

Don't hesitate to let us know if you're still experiencing issues or if there's anything else we can help you with.

Cheers!

Re: Can't Switch to Student Discount

Koyubi — Sun, 18 Jan 2026 13:42:11 GMT

Hi! This looping issue can be really frustrating, and you’re definitely not alone. Even when SheerID shows a successful verification, the discount doesn’t always apply to the account right away.

First, try fully logging out of your Spotify account and then logging back in after the verification. That can sometimes force the account to refresh and recognize the student status.

It’s also important to make sure the email address used during SheerID verification is the exact same one tied to your Spotify account. Even small mismatches can prevent the plan from updating properly.

In some cases, there’s a short delay after verification before the student plan becomes selectable. Waiting 24–48 hours has helped some users break out of this loop.

If you’re still stuck, check whether your subscription is billed through a third party like Apple or Google. If it is, you’ll need to cancel it there first before switching plans directly on Spotify.

If none of that works, reaching out to Spotify Support is the best next step. They can manually review the account and fix student discount issues that don’t resolve on their own.

Hopefully this helps get things sorted soon!