topic Re: Failed payment does not work in Premium Student

Failed payment does not work

Tgrlfr — Tue, 27 Jan 2026 23:34:27 GMT

Plan

Student

Country

France

Device

(Ipad pro)

Operating System

(iOS)

My Question or Issue

Hello, it has been more than a year that I have been sending emails and launching chat with help desk but nobody could solve. I have a verified student account and my credit card payment is failing therefore I cannot buy premium student. Can anybody please help me pay? There is an issue with my account.

I tried using incognito segment.

I tried using different cards.

I tried using paypal.

I changed country and used that country’s card.

I used a VPN and cleared my cache.

I emailed the support.

I asked for help at chat.

Nothing works. I cannot pay.

“Payment failed” thats the message I get.

”Le paiement a échoué. Veuillez réessayer en utilisant une autre carte ou un autre mode de paiement. Consultez notre site d'aide.“

Can you please help?

Re: Failed payment does not work

ribezaz — Wed, 28 Jan 2026 20:39:06 GMT

Hey! Welcome to the Spotify Community 🙂

In this case, I think it's best if you talk directly to Spotify Support, on this channel. They don't take long to respond.

Keep me updated!

Cheers,
ribezaz

Re: Failed payment does not work

Tgrlfr — Wed, 28 Jan 2026 20:49:21 GMT

I tried to talk to them for 1 year now: No solution. Chat does not help.

Re: Failed payment does not work

Tgrlfr — Wed, 04 Feb 2026 01:44:12 GMT

No answer from their support yet..