payment 1 week before

tzancope — Tue, 11 Sep 2018 12:09:30 GMT

Plan

Premium

Country

Italy

Device

iPhone 7

My Question or Issue

Last month the payment took place on 18 August, while this month on 11 September, exactly 1 week before!! How can I get my week of Spotify back? Payment's receipts proove al this facts.

Thamk you very much for the attention

Re: payment 1 week before

Katerina — Thu, 13 Sep 2018 13:55:47 GMT

Hey there @tzancope,

Thanks for reaching out and sorry for the delay!

Your billing date is usually the same or around the same time every month. You can view more info here.

Keep in mind that if a regular Spotify payment doesn’t go through on the usual renewal date for example, you'll be notified and you won't immediately lose your subscription. We’ll keep trying to take the payment over the next few days. That could explain why you may be seeing a payment taken later than usual.

You can always keep track of your subscription details here.

Hope this helps!

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payment 1 week before

Re: payment 1 week before