topic Student Discount and Payment Problem in Premium Student

Student Discount and Payment Problem

Leralonde — Tue, 04 Sep 2018 23:26:46 GMT

Hi,
I purchased Spotify premium student package and I send student document. My study information confirmed and Spotify took the package price 6 times(it’s on pending in my bank account). When I try to use my premium account it says there isn’t any payment found. I would be happy if we work on this together to fix the problem.
Thank you for your help,
Sincerely yours.
Hüsamettin Kubilay ÖKSÜZ
+~~REDACTED~~

*Community Rock Star edit - Removed personal info*

Re: Student Discount and Payment Problem

Daisy — Thu, 06 Dec 2018 11:37:22 GMT

Hey @Leralonde.

Welcome to the Community!

If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂