topic Re: Error: you've cancelled your family plan membership in Premium Student

Error: you've cancelled your family plan membership

if8waexb82iig1s — Wed, 28 Nov 2018 00:47:54 GMT

Hi,

I already have Premium for Family and it is also visible in subscriptions. I also got an email saying 'Your Google Home Mini is now available'. But as soon as I click on the link, it gives message - 'We're sorry, but it seems you've cancelled your family plan membership. You can still register for this offer by renewing your subscription.'

Could you plesae help me to resolve this?

Re: Error: you've cancelled your family plan membership

Noah — Wed, 28 Nov 2018 04:19:35 GMT

Hey @if8waexb82iig1s,

Welcome to the community!

Could you try clicking on the link using an incognito window, or another browser?

If that doesn't help, could you try using another device?

Let me know how it goes. Have a great day 🙂

Re: Error: you've cancelled your family plan membership

tarun_sharma — Sun, 02 Dec 2018 02:33:16 GMT

I have the same problem

Re: Error: you've cancelled your family plan membership

Noah — Mon, 03 Dec 2018 13:02:17 GMT

Hey @tarun_sharma,

Welcome to the community!

As I mentioned above,

Could you try clicking on the link using an incognito window, or another browser?

If that doesn't help, could you try using another device?

Let me know how it goes. Have a great day 🙂