topic Re: Student page Not found in Premium Student

Student page Not found

Nick_CZ — Thu, 25 Oct 2018 09:09:36 GMT

Hello, I'm trying to subscribe the Spotify student on this page - https://www.spotify.com/cz/student/

but after clicking on Try premium - some pink page pops up and says "Page not found".

So please any help, how can I subscribe?

Re: Student page Not found

Katerina — Sat, 27 Oct 2018 09:33:11 GMT

Hey there @Nick_CZ,

Thanks for posting and welcome to the community!

We'd first recommend opening that page to sign up for the student discount in an incognito or private window in your browser.

If that doesn't help, we'd suggest trying the following:

A different device
A different internet connection

Let us know how it goes 🙂

Re: Student page Not found

joannakonte — Sun, 12 Sep 2021 13:48:07 GMT

H, I am having the same problem and none of the above work. Any other ideas?

Re: Student page Not found

Ver — Mon, 13 Sep 2021 09:31:15 GMT

Hey @joannakonte,

Thanks for posting here 🙂

It's a good idea to check if the country you're currently residing in is matching the country in your account. If you need to update the country, you can give these steps a go.

If that doesn't help-could you share with us in which country you're currently residing in? We'll look into this further.

Keep us posted.

Re: Student page Not found

joannakonte — Mon, 13 Sep 2021 09:58:13 GMT

Hi, I am currently residing in Greece but I originally created my account when I was in Cyprus. I changed my account settings and I changed the country to Greece and it isn’t working. What else can I do?

Thanks,
Ioanna

Re: Student page Not found

21erief56llcr4 — Mon, 13 Sep 2021 11:03:14 GMT

I'm getting same issue,

tried all incoginito, another device/internet didn't help at all,

Country Czech Republic

Re: Student page Not found

Alex — Tue, 14 Sep 2021 06:03:50 GMT

Hey folks,

Thanks for the replies and the info.

Can you try again from this link?

Also, let us know on exactly which step of the process you get the error message.

Thanks.

Re: Student page Not found

Groul — Fri, 03 Dec 2021 10:07:45 GMT

Hi, I am having the same problem, I´ve tried different connection and device also. I am not able to change my payment method cuz it says that the card that i put in isnt compatible with the one we use in the country that my spotify is registered in, but i cant change my country either. Its registered in Slovakia and i am living in Czech Republic rn

Re: Student page Not found

CarlosE — Fri, 03 Dec 2021 23:12:55 GMT

Hi there @Groul,

Thanks for posting and welcome to the Community!

If you already have a Premium subscription and want to change your account's country settings, you need to use a payment method registered in the country you're currently living in, in this case Czech Republic. Keep in mind that the country change will take place on your next billing date.

Once you've done it, you should be able to correctly apply for the student discount.

Hope this helps. Let us know if you have any questions.

Re: Student page Not found

van_sska — Thu, 23 Dec 2021 18:26:44 GMT

Hi, I tried all advices you write here but payment still doesn´t work. I corfimn payment, bank write it was succesfull and pink site shows up. I have everything set on Czech republic and your link doesn´t work too. I am clueless what to with it.
Thank for help.

Re: Student page Not found

Jeremy — Fri, 24 Dec 2021 12:52:41 GMT

Hi @van_sska,

Thank you for your reply in this thread.

Can you try from this link?

If that doesn't do the trick, can you provide us a screenshot of what you see so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Take care!

Re: Student page Not found

van_sska — Sat, 25 Dec 2021 13:58:41 GMT

From this link it works! Thank you so much!

Re: Student page Not found

Alex — Sun, 26 Dec 2021 06:02:20 GMT

Hey @van_sska,

Thanks for letting us know that it worked 🙂

Don't hesitate to reach out again if you have questions.

Take care!

Re: Student page Not found

ada_rodari — Tue, 04 Jan 2022 10:59:23 GMT

Hello, I have the same problem like the others. I am student in Slovakia.

Re: Student page Not found

Alex — Wed, 05 Jan 2022 07:30:28 GMT

Hey @ada_rodari,

Thanks for reaching out about this.

Premium Student is currently not available in Slovakia. We don't have official info when or if this type of Premium subscription will be made available in the country.

Hope this clears things up.

Re: Student page Not found

latina — Thu, 20 Jan 2022 12:51:22 GMT

I tried to sign up for a student subscription, but the pink window just keeps popping up.
I've tried all the answers to the same question,
but it doesn't work. The country has also changed. (Netherlands)
I don't know what the problem is. Thank you for your help.

Re: Student page Not found

Jeremy — Fri, 21 Jan 2022 08:34:59 GMT

Hey @latina,

Thank you for your reply in this thread.

Can you see if this link works? If it doesn't can you provide us a screenshot of what you can see so that we can have a closer look directly from your end?

We'll be on the lookout for your reply.

Take care!

Re: Student page Not found

DanielDPV — Wed, 26 Jan 2022 07:53:35 GMT

Hello, I have the same problem, is there a page where I can find all the countries that apply to the students discount?

Re: Student page Not found

latina — Wed, 26 Jan 2022 14:22:47 GMT

Thank u!!!

it works!!!!

Re: Student page Not found

Jeremy — Thu, 27 Jan 2022 07:41:35 GMT

Hi there @DanielDPV and @latina,

Thank you for your replies in this thread.

@DanielDPV - can you let us know which country your currently in and if you account match that country?

@latina - we're super glad to see that everything works as it should for you 🙂

We'll be on the lookout for any replies in this thread.

Cheers!