topic Showtime help in Premium Student

Showtime help

StephenCollins — Sun, 16 Sep 2018 01:04:50 GMT

Plan

Premium Student (Hulu + Showtime

Country

USA

My Question or Issue

My email sttached to my Spotify account was also used for a showtime free trial or account in the past. I now can't get logged in to use showtime through my Spotify premium account. Anyone else had this issue? I've tried to get help from Showtime but they haven't done anything to help and just keep asking me the same questions.

Re: Showtime help

Guido — Tue, 18 Sep 2018 08:57:37 GMT

Hey @StephenCollins.

Thanks for getting in touch!

Perhaps you could try to change the email address in your Spotify account and see if that helps. As the error is not being displayed on our website, we can't really say for sure and we'd have to ask you to contact Hulu or Showtime.

We hope changing your email address does the trick. Let us know if you have further questions.

Have a nice day!

Re: Showtime help

gkleaveland — Sun, 21 Oct 2018 02:42:54 GMT

I have a student account so I can't change my email address or else I will lose the discount. Any advice? I log into showtime and all it says is to start my free trial.

Re: Showtime help

user-removed — Sun, 21 Oct 2018 21:15:55 GMT

I have had the same problems. I have tossed back and forth between showtime and spotify customer service and neither seems to have the answer and I am still paying for a service I cannot access. I believe someone has gotten into my account and linked their own showtime account to mine and now I am unable to access my account because it is not linked with my spotify account. Either spotify or showtime (or both) has had a security breach and they are refusing to say so.