Second payment request

tablibik — Wed, 14 Jun 2017 22:13:14 GMT

I've used spotify family and then I tried to use discount for students. First the system didnt confirm me as a student but took money from my bank account. Then I sent another photo as evidence and system wanted anothet payment. My account is free now but I paid for it. I dont know what to do

Re: Second payment request

Maxim — Thu, 15 Jun 2017 07:30:15 GMT

Hey @tablibik,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

topic Second payment request in Premium Student

Second payment request

Re: Second payment request