topic Re: Student Discount in Premium Student

Student Discount

nataliedueck — Wed, 12 Jul 2017 03:01:43 GMT

I paid for the student discount. I went to the next page after entering card information, (I wasn't aware that you had to be a college student not a highschool student) So when I got to the next page of entering what college you go to I closed the page. Not knowing it would still charge my account. I know have no way to cancel the monthly payments because It's saying I dont have premium I've tried all the troubleshooting. PLEASE HELP!!!!!

Re: Student Discount

Maxim — Wed, 12 Jul 2017 11:04:14 GMT

Hey @nataliedueck,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Re: Student Discount

nataliedueck — Wed, 12 Jul 2017 23:22:04 GMT

Okay, thanks so much. I'm obviously blind or something because I didn't realized it said pending lol.