topic Re: Student Discount Premium problem in Premium Student

Student Discount Premium problem

Giorgevitti — Fri, 25 Aug 2017 14:54:48 GMT

Why is it that when I fill out my info for a student discount, it cannot verify that I am a student? How is it going to tell me that I am not a student when I am currently in college, and yet has no problem charging my card. Yet my account still tells me my subscription is free. This is not right

Re: Student Discount Premium problem

Lee — Mon, 28 Aug 2017 15:21:56 GMT

Hey @Giorgevitti, we're sorry to hear this!

If you're in the US, you could try manual verification. It can take up to 24 hours but might be the best route.

Is your college listed in the drop-down list when you try to verify?

Cheers,

Lee

Re: Student Discount Premium problem

Ivan21sola — Mon, 28 Aug 2017 20:33:11 GMT

I tried manual verification by sending a picture of my FSU ID with the issue date displayed and it still didn't work. I shouldn't have to pay $10 when I could be paying $5.

Re: Student Discount Premium problem

Lee — Tue, 29 Aug 2017 07:50:09 GMT

Hey @Ivan21sola!

In that case, we'd recommend reaching out to SheerID over at https://www.sheerid.com/.

@Giorgevitti If you have trouble with manual verification too, then it'd be best if you could reach out to SheerID too.

Let us know if you need anything else 🙂

Cheers,

Lee