topic Re: Spotify not accepting payment! in Premium Student

Spotify not accepting payment!

marissairwin13 — Tue, 29 Aug 2017 17:35:12 GMT

I've attempted to change my daughter's plan from Premium to Student and pay via credit card. Your site states my bank is having a hard day yet my bank has confirmed there is a Premium charge on my card, not the Student charge. This is beyond frustrating and has been a problem the last 3 days! What do I have to do to get this corrected? I've verified with my bank there is no issue on their end!

Re: Spotify not accepting payment!

Lee — Thu, 31 Aug 2017 15:23:26 GMT

Hey @marissairwin13, sorry to hear this!

If you're having trouble with payments, could you head over here and follow all the steps. Hopefully, that should do the trick.

Keep us posted.

Cheers,

Lee