topic Re: Premium Spotify fee problems in Premium Student

Premium Spotify fee problems

montseherdez — Thu, 14 Sep 2017 13:40:18 GMT

I went to apply for the student discounts but after I put in my card information I stopped but my card still got charged the money. However, my Spotify account was still normal and I didn't have access to Hulu. Do you think I could get my money back? Or at least get Spotify premium and Hulu plus?

Thank you.

Re: Premium Spotify fee problems

Maxim — Thu, 14 Sep 2017 14:12:08 GMT

Hey @montseherdez,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

Re: Premium Spotify fee problems

montseherdez — Thu, 14 Sep 2017 15:56:37 GMT

Thanks. But the problem is spotify has not verified that I am a student but the money has been taken out of my account. Could you cancel the subscription and give me my money back?

Re: Premium Spotify fee problems

Maxim — Thu, 14 Sep 2017 16:02:48 GMT

@montseherdez,

In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.