topic Re: student discount problem in Premium Student

student discount problem

muco_684 — Thu, 07 Sep 2017 15:36:15 GMT

Hello,

I wanted to apply a student discount but while i was uploading my student document i couldn't use SheerID and i coulndt become a premium also my money taken from my card . How can solce this problem?

Re: student discount problem

Alfredo — Sat, 16 Sep 2017 00:04:44 GMT

Hey @muco_684, welcome to the community!

Thanks for reaching out to us, we'll do our best to help you out.

If you're having any trouble with the page when signing up for the discount, we suggest clearing your browser's cache and cookies or using an incognito window.

Since the student discount wasn't verified, the payment you see should remain as pending on your bank statement, which just means that the funds were put on hold when you entered your card details, and will go back to your account soon.

For all the information about pending charges, you can contact your bank.

Cheers.

Re: student discount problem

userspotify1 — Sat, 16 Sep 2017 00:27:44 GMT

I send my studen my studen sertificate but they dont accept I send again but I dont still get answer also already taken payment my credit card how can I get re-payment ? or student premium?

Re: student discount problem

Jelly_6238 — Sat, 16 Sep 2017 00:37:16 GMT

I tryed to apply for the student discount and it did not let me!! It charged my card two times!! And it took the money out of my account it is not pending they took out 12 dollars? How would i get my money back since the student discount did not work?

Re: student discount problem

Alfredo — Sat, 16 Sep 2017 00:44:06 GMT

Hey @userspotify1!

If the system isn't accepting your student details, we suggst contacting SheerID. They're in charge of validating your student information, so they can further assist you.

@Jelly_6238 if the payment doesn't show as pending on your bank Statement, and you're sure the payment went through, make sure you don't have other accounts following this troubleshooting.

If you don't have any other accounts, it'd be best to contact our Support team via Twitter or Facebook.

Cheers.

Re: student discount problem

userspotify1 — Sat, 16 Sep 2017 10:22:37 GMT

Hi Spotify took my money and accept my student sertification but I still can't use my premium pls fix it